What Does It Mean To Be an Ethical Leader in Todays Business Environment?
How can you ensure that your company doesn't fall prey to the next big ethics scandal? If you think the answer is simply more legal training and compliance policies, you are at risk!
View ArticleYour Legal To Do List
Looking back over the past year, we've seen a few trends in employment law. What action steps can you take now to prevent costly lawsuits?
View ArticleCurrent Succession Planning Trends Lessons Learned
While performance expectations for companies are increasing more than ever, talent mobility is also increasing at the same time and pace. Most companies with more than 500 employees have already taken...
View ArticleHow to Retain Top Talent as The Economy Improves
As the economy improves, more opportunities will become available for your company's top performers. What are you doing to retain your top talent?
View ArticleFast Track Your Leaders With Practical Applied Leadership Development
Are your leaders prepared for the #1 challenge they will face in the next 12-36 months? 91% of Senior Executives responding to a recent survey said that the "challenges that their organizations face...
View ArticleImproving Time to Proficiency by Integrating Assessment And Learning
The best training program will likely not produce the desired results if the wrong people are being trained. On the other hand, if you hire the best and brightest, but then do not offer learning...
View ArticleFinding Your Own Presentation Style
There is little value in attending a sales presentation training workshop unless you come open to improving your presentation style.
View ArticleThe Sales Power of Stories
Even if your sales presentation is technical and necessarily packed with complex, detailed information, a powerful personal story will significantly increase your sales presentation's impact.
View ArticleAction Learning An Introduction
Action Learning is the heart of a strong Leadership Development Process, based on the idea that people learn best when they have to take real and important action rather than do an academic exercise.
View ArticleServices Industry Client Case Study
Interviewed executive team members and key stakeholders to better understand their culture, performance management system, retention challenges and to discover key people challenges impacting the...
View ArticleOvercoming The Fear of Sales Presentations And Public Speaking - Part 1
If the thought of an upcoming sales presentation or speech causes you to wake up in the middle of the night in a cold sweat, you are not alone. Whether it's an important sales meeting with your boss,...
View ArticleOvercoming The Fear of Sales Presentations And Public Speaking - Part 2
First of all, don't let your fear of sales presentations or public speaking dominate your thoughts.
View ArticleUsing Voice And Gestures in Your Sales Presentations to Influence
When you deliver a sales presentation, both your tone of voice and your gestures convey meaning to your prospective client beyond the words you choose. Subtle or dramatic, your vocal intonation and...
View Article3 Steps to Better Structure Your Sales Presentation
Whether you know it or not, every sales presentation has three main parts: the Introduction, the Body, and the Conclusion. These are the basics that are covered in most sales presentation training...
View ArticleTop 4 Avoidable Risks When Implementing Organization-wide Change
Today's leaders must do more than craft a winning strategy. They need be able to implement the important changes required to execute their strategic plans.
View ArticleWhere the Rubber Meets the Customer Loyalty Road
If you as a supervisor want to build a customer service team that is fully engaged in their work and motivated to go beyond simple customer satisfaction to building customer loyalty, you need to design...
View ArticleCornerstones of Successful Team Presentations
Certainly if you are presenting on your own and it's your personal and your company's reputation at stake (not to mention a potential sale), you are going to prepare your pitch very carefully.
View ArticleTurning On Your Customer Service Team
Unfortunately, shoddy, lackadaisical service seems more prevalent today than ever. How do you as a manager ensure that the faces and voices that meet your customers are genuinely helpful and reflect...
View ArticleKeep your Project Germ-Free - Use Live Project Post Mortems
The Center for Disease Control and Prevention reports that hand washing is one of the easiest and most effective ways to prevent the spread of many types of infection and illness.
View Article4 Key Areas to Consider When You Must Reduce the Training Costs
Companies that face financial pressure often look first at the easiest ways to cut back on "discretionary" costs. For those of us in the learning industry, it is sad but true...their targets for easy...
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